Returns and refunds

We ask you to review and confirm every order before it is shipped. If something is wrong when it arrives, our customer care team is here to help.

Damage during shipping

If your order arrives damaged in transit, contact us at support@seremori.com within 48 hours of delivery for a full (100%) refund.

Please include your order number and a description of the damage. If possible, add photographs of the item and its packaging so we can understand what happened.

Other concerns

For any issue not caused by shipping, please contact our customer care team at support@seremori.com as soon as possible. We will review your concerns and work with you to resolve them.

Please contact us before sending anything back. Our team will explain the next steps and provide a return address if a return is needed.

Cancellations before production

You can cancel a personalized order for a full refund before you approve the initial design. For cancellation requests after that stage, please contact our customer care team promptly so we can review the order's progress with you.

Orders lost in transit

If your order is lost in transit, we offer a free replacement or a full refund. See Shipping and delivery for when an order counts as lost.

How a refund is processed

Refunds go back to your original payment method and usually appear within 7–15 business days of our confirmation, depending on your bank.

Your consumer rights

Nothing in this policy limits your statutory consumer rights. The 48-hour reporting window for our transit-damage refund promise does not remove any rights or remedies available to you under applicable law.

See also our Personalization policy and Terms of service. This policy applies to orders placed on or after October 20, 2026; earlier orders retain the terms that applied when they were placed.