Terms of service

These Terms of Service govern purchases made at seremori.com (the "Site"), operated by Shanghai Meow Story Import & Export Trading Co., Ltd. ("Seremori," "we," "us"), with its registered address at Floor 3, Building 2, No. 511 Xiaowan Road, Fengxian District, Shanghai, China. By placing an order, you agree to these Terms.

Using our store

To place an order, you must be legally able to enter into a contract. Please provide accurate contact, payment and shipping information, and let us know promptly if any details need to change. You must not use the site for fraud, unlawful activity, infringement or interference with its security.

What we sell

Seremori sells personalized keepsakes and gifts made from photographs and details you provide, and a small number of ready-made pieces. Each product page describes the piece, its materials, size and making time. Every order ships from China to destinations worldwide.

When an order is formed

An order is a request to purchase. A contract is formed when we send you the order confirmation email after checkout. For personalized pieces, making does not begin until you approve the design we send you.

Personalization, revisions and confirmation

Every personalized product includes a free design preview. We start making your piece after you approve the initial design, and share intermediate previews during production for you to review and confirm. Revisions during the design and intermediate review stages are free and unlimited.

All orders require your final confirmation before dispatch. Please check names, dates, photographs and other details at each review stage. Silence does not count as approval. Review and revision time may affect the dispatch date.

You can cancel a personalized order for a full refund before you approve the initial design. For cancellation requests after that stage, contact our customer care team promptly. See our Personalization policy for the full workflow.

Pricing and payment

Prices are shown in US dollars and include US import duties and customs fees. We reserve the right to correct pricing errors before an order is accepted. Payment is processed by our payment providers; we do not store full card numbers.

Shipping, returns and refunds

If your order arrives damaged in transit, contact us at support@seremori.com within 48 hours of delivery for a full (100%) refund.

For any issue not caused by shipping, please contact our customer care team at support@seremori.com as soon as possible. We will review your concerns and work with you to resolve them.

The 48-hour reporting window does not limit your statutory consumer rights.

Our Shipping and delivery and Returns and refunds policies are part of these Terms.

Your uploaded content

If you upload a photograph or other content for personalization, you confirm you own it or have the rights holder's permission to use it, and that it does not infringe any third party's rights. You retain your rights in the original content and grant us a non-exclusive license to use it solely to prepare, make and deliver your order, including through service providers who help us fulfil it. All photographs you submit for your order are deleted 90 days after your order is complete, or sooner if you ask. Public display or use in marketing requires your separate permission. See our Personalization policy and Privacy Policy for how uploaded content is used, stored and deleted.

Intellectual property

Our original designs, artwork and site content belong to Shanghai Meow Story Import & Export Trading Co., Ltd. or its licensors. The piece you buy is yours to keep and enjoy; buying it does not transfer the rights in our designs to you.

Limitation of liability

To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law, or takes away your statutory rights as a consumer.

Governing law and disputes

These Terms are governed by the laws of the People's Republic of China, excluding, for this purpose, the laws of the Hong Kong and Macao Special Administrative Regions and Taiwan. If you have a complaint, please contact us first so we can try to resolve it. A dispute we cannot resolve together will be submitted to the competent people's court in Fengxian District, Shanghai. This does not take away any mandatory consumer-protection rights you have under the law of the place where you live.

Changes to these Terms

We may update these Terms. The version in effect is the one posted at seremori.com/policies/terms-of-service at the time of your order. Effective date of this version: October 20, 2026.

Contact

Questions about these Terms: support@seremori.com, or see Contact us.