Shipping policy

Where we ship

The custom brass paw-print frame ships directly from China. Other products ship worldwide from the warehouse closest to your delivery address. Free shipping is available during our current promotion.

Making time

We send your design preview within 1–2 days after receiving your photos and details. For the custom brass paw-print frame, allow 8–10 days for standard production or 5–6 days for rush production after design approval. Other paw-print frames take 5–10 days for standard production, and pet portraits take approximately 3–7 days. For these other items, rush production, where offered, is completed within 5 days after approval. The available options and current prices are shown on each product page.

Delivery time

Delivery usually takes 8–12 days after dispatch. Timing varies by destination.

Making time and delivery time are two separate numbers. Add them together for the full wait from approval to your door.

Before we ship

We ask you to review and confirm every order before dispatch. For personalized orders, intermediate production previews include free, unlimited revisions. Review and revision time may affect when your order is ready to ship.

Tracking

When your order ships, we add a tracking number to it. You will find it in the shipping confirmation email and on your order status page.

Duties, taxes and customs

For deliveries to the United States, prices include US import duties and customs fees. You will not be asked to pay these fees on delivery. If a carrier asks you for US import duties on one of our orders, tell us and we will pay or reimburse them. For other destinations, contact us before ordering to confirm any applicable import charges.

If something goes wrong in transit

If your order arrives damaged in transit, contact us at support@seremori.com within 48 hours of delivery for a full (100%) refund. For any issue not caused by shipping, please contact our customer care team at support@seremori.com as soon as possible. We will review your concerns and work with you to resolve them. Your statutory rights are not affected. See Returns and refunds.

If your order has not arrived 10 business days after the end of the delivery estimate provided for your destination, contact us. We treat the order as lost in transit and offer a free replacement or a full refund.