Personalization policy

How a personalized order works

1. You send us the details. Add the photographs, names, dates and other details requested on the product page when you order.
2. We send you a design to approve. Every personalized product includes a free design preview and unlimited revisions. We begin making your piece after you approve the initial design.
3. You review it as we make it. We share intermediate previews during production for your confirmation. Revisions during these review stages are free and unlimited.
4. You confirm before we ship. We send you a final preview of the finished piece. Every order requires your confirmation before dispatch.

Please check spelling, dates, photographs and other details carefully at each review stage. Tell us about any changes you need before confirming that stage.

Making and shipping times are separate. Time spent reviewing previews or requesting revisions may affect the dispatch date. See Shipping and delivery and the product page for timing.

If you do not reply

Silence does not count as approval, and we do not ship without your confirmation. If we have not heard from you 30 days after sending the initial design, we cancel the order and refund you in full.

Cancellations and after delivery

You can cancel for a full refund before approving the initial design. For cancellation requests after that stage, please contact our customer care team promptly.

If your order arrives damaged in transit, contact us at support@seremori.com within 48 hours of delivery for a full (100%) refund. For any issue not caused by shipping, please contact our customer care team at support@seremori.com as soon as possible. We will review your concerns and work with you to resolve them. See Returns and refunds for the full policy. Your statutory consumer rights are not affected.

Photographs you send us

You confirm the photographs are yours to use, or that you have the rights holder's permission. We do not accept photographs that are unlawful, infringing, hateful, sexual, or unrelated to the piece being made.

Your photographs are used only to prepare, make and deliver your order. Our production partners delete your photographs immediately after completing production of your order. After your order is completed, we store your photographs on servers located in the United States and automatically delete them 90 days after order completion. You can contact us to request earlier deletion. We only show your photographs or finished piece publicly, including on our site, social media or in advertising, with your separate permission.

Designs are prepared by our team and may use digital design tools, including AI-assisted tools. Every design is checked by a person and sent to you for approval.

Small variations

Personalized pieces are made individually, so colours, finishes and fine details can differ slightly from on-screen previews and from one screen to another. This does not excuse an item that is faulty or does not match what was agreed. Please contact our customer care team if you have a concern.

Rights and complaints

If you believe a design uses content you did not authorize, write to support@seremori.com and we will investigate and remove it if warranted.